Public Offer

This document is an official and public offer by the Manufacturer to conclude an agreement for the manufacture of custom-made goods. Careful reading of the text and subsequent order placement constitutes full and unconditional acceptance (acceptance) of these terms.

1. General Provisions and Parties to the Agreement

1.1. Manufacturer (Seller):
FOP Stepnykh Olha Vasylivna (EDRPOU code: 3323104629).

1.2. Customer (Buyer):
any capable individual or legal entity that has accepted the terms of this offer.

1.3. All products are unique and handmade to order after individual discussion of all details.

2. Order Placement Procedure

2.1. Orders are placed exclusively through direct messaging in messengers (Viber, Telegram, Instagram, Whats App, Signal). The website does not have automated ordering functionality ("Cart" or "Buy" button).

2.2. After discussing the details (description/price/term), the Manufacturer provides the Customer with a final commercial proposal (price, terms). Approval of this proposal in correspondence constitutes the stage of concluding the agreement.

2.3. The manufacturing lead time is from 5 working days, unless another term was agreed upon during order confirmation.

3. Payment

3.1. Payment is made using the details to the Manufacturer's settlement account:

Recipient: FOP Stepnykh Olha Vasylivna
Recipient Code (EDRPOU): 3323104629
Recipient Account (IBAN): UA433220010000026005340017225
Payment Purpose: Be sure to indicate the name of the ordered product (for example: "Display case", "Night light", "Album"). Without this, it is difficult to identify the payment.

3.2. Available payment options (agreed upon with the Manufacturer):

100% prepayment.
50% prepayment (advance) — to launch production and cover material costs. The remaining amount (50%) is paid by the Customer upon receiving a photo of the finished product, but before its dispatch.

4. Characteristics of Materials and Color Rendering

4.1. Wood is a natural material, so texture and shade may differ from the photo samples.

4.2. Please note: colors on device screens (smartphone, monitor) may differ significantly from real ones due to display settings and lighting. This is not a product defect.

5. Order Fulfillment and Dispatch

5.1. Dispatch is carried out upon completion of the order and receipt of full payment.

5.2. Before packaging, the Manufacturer sends photographs of the finished product to the Customer for informational purposes.

6. Delivery

6.1. Delivery is carried out by the carrier ("Nova Poshta"). The cost and delivery terms are discussed separately.

6.2. Pick up the order by yourself (149 Heroiv Kharkova Avenue, Kharkiv, Kharkiv Oblast, 61000).

6.3. Responsibility for the goods after handing them over to the carrier is borne by the Customer. The Manufacturer guarantees proper packaging and insured shipping at the Customer's request.

7. Returns and Order Cancellation

7.1. In accordance with Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19.03.1994 (Appendix No. 3), goods of proper quality made to an individual consumer order (having specific properties, linear dimensions, design, etc.) are non-returnable and non-exchangeable. Note: Returns are possible only in the event of a significant manufacturing defect that cannot be eliminated.

7.2. In the event of the Customer's cancellation of a confirmed and paid order, the advance payment made is not refunded if the Manufacturer has already started fulfilling the order or purchasing materials for it.

8. Warranty and Service

8.1. For the entire duration of martial law, the Manufacturer provides free repair or restoration of its products damaged as a result of hostilities or emergencies. The Customer compensates only the cost of two-way logistics (delivery to the workshop and back).

9. Circumstances of Insuperable Force (Force Majeure)

9.1. A Party shall be released from liability for full or partial failure to perform or improper performance of obligations under this Agreement, in particular for violation of the terms of manufacture, packaging, transfer of the Product to the carrier or delivery, if it proves that such violation was a direct consequence of circumstances of insuperable force (force majeure).

The release from liability is valid exclusively during the term and within the limits of the impact of such circumstances. Force majeure itself does not terminate the obligations of the Parties, except as provided by law or clause 9.8 of this Offer.

9.2. Circumstances of insuperable force are extraordinary and unavoidable circumstances that are beyond the reasonable control of the Parties and objectively make it impossible to fulfill an obligation or comply with an agreed deadline.

Such circumstances include, in particular, but are not limited to:

hostilities, artillery, missile or air strikes, unmanned aerial vehicle attacks, explosions, hits or falls of missiles, UAVs, explosive objects or their fragments;
fire, destruction, damage or temporary unavailability of the Seller's workshop, warehouse, equipment, materials, blanks or finished products;
mandatory evacuation, prohibition or restriction of access to the production site introduced by state authorities, military administrations or civil defense services;
prolonged emergency or unscheduled power, gas, water supply, heating, mobile communication or Internet access outages if they directly affect the technological process;
accidents or damage to energy, transport, postal or telecommunication infrastructure;
suspension or significant restriction of the work of carriers, post offices, sorting terminals, customs, checkpoints, blocking of roads or borders;
decisions of state authorities or military command, requisition, forced seizure of property, establishment of restrictions on the production, movement or delivery of goods;
natural disasters, emergency weather phenomena, epidemics, man-made accidents and other circumstances that, in accordance with the legislation of Ukraine, can be recognized as force majeure.

9.3. Martial law, military aggression, scheduled power outages, increase in the cost of materials, lack of necessary funds by a Party, ordinary shortage of materials or breach of obligations by a supplier do not in themselves constitute automatic confirmation of force majeure.

A force majeure event is considered to be a specific event or its consequence that arose or significantly intensified after the acceptance of the Offer and directly made it impossible to fulfill a specific order or comply with the agreed deadline.

9.4. A Party that cannot fulfill obligations due to force majeure shall notify the other Party thereof as soon as possible, but no later than 3 working days from the moment of restoration of the physical and technical ability to make such notification.

The Seller notifies the Buyer via SMS, email or messenger specified during order placement. If direct notification is temporarily impossible, the information may be posted on the website https://zaytcev-wood.com/ with subsequent personal notification of the Buyer.

Failure to meet the specified deadline does not deprive the Party of the right to refer to force majeure if the untimely notification was caused by the same extraordinary event, lack of communication, danger to life or impossibility of access to the workshop or documentation.

9.5. The presence of force majeure circumstances and their impact on the fulfillment of a specific order may be confirmed by a certificate from the Chamber of Commerce and Industry of Ukraine or a regional chamber of commerce and industry authorized by it, as well as a set of other proper evidence depending on the nature of the event.

Such evidence may include acts, certificates and reports of the SES, the National Police of Ukraine, military administrations, energy infrastructure operators, carriers and other authorized bodies and enterprises, as well as photo and video recording of damage.

9.6. The deadline for fulfilling obligations is automatically extended for the entire period of the actual impact of force majeure circumstances, as well as for a reasonable period necessary to eliminate their consequences, restore the operation of the workshop, repair or replace equipment, re-purchase materials, re-manufacture the damaged Product and restore the operation of carriers.

After the restoration of the ability to continue fulfilling the order, the Seller shall inform the Buyer of the updated estimated readiness date. During the specified period, the Seller shall not be considered in default of fulfilling the obligation and shall not bear responsibility for fines, penalties or losses caused exclusively by force majeure circumstances.

9.7. The Seller undertakes to take reasonable and available measures to mitigate the consequences of force majeure. If materials, blanks or the Product were damaged or destroyed, the Seller has the right to re-manufacture them within the updated deadline. Replacement of agreed materials, color, sizes or design is carried out only after agreement with the Buyer.

9.8. If the continuous impact of force majeure circumstances lasts for more than 60 calendar days and there is no objective possibility to fulfill the order, each of the Parties has the right to terminate the Agreement by written notification of the other Party.

In this case, the Seller shall refund the funds for the unfulfilled part of the order to the Buyer within 14 calendar days after the termination of the Agreement and receipt of the Buyer's payment details.

Only documented costs for the actually completed and preserved part of the custom order, as well as for materials and components purchased exclusively for this order that cannot be used in other orders, may be deducted from the refund amount to the extent permitted by the legislation of Ukraine. Such preserved materials, components or partially manufactured Product are handed over to the Buyer upon their request. The cost of materials, blanks or Products destroyed or damaged as a result of force majeure is not deducted from the refund amount.

This wording takes into account that under Article 617 of the Civil Code of Ukraine, force majeure releases specifically from liability for a breach if its impact is proven; the obligation is terminated only in the presence of impossibility of performance provided by law. Civil Code of Ukraine, Articles 607 and 617. The list and procedure for confirming force majeure circumstances are defined by Article 14-1 of the Law on Chambers of Commerce and Industry. The Supreme Court also emphasizes that martial law itself does not automatically release from liability — a direct link with the impossibility to fulfill a specific obligation is required. Position of the Supreme Court.

Instructions for Ordering:

How to place an order?

Contact us:
Write to messengers at the number indicated on the website, or Instagram. Describe what you would like to order.

Discuss the details:
We will agree on all parameters: dimensions, material, design, terms, and cost.

Pay the invoice:
After agreement, we will send payment details. In the payment purpose, be sure to indicate the name of your product.

Receive your product:
Upon completion, we will send you a photo report. After receiving full payment (if there is a remaining balance) you will be able to:

Pick up the order by yourself (Heroiv Kharkova Avenue, Kharkiv, Kharkiv Oblast, 61000).
Receive it via Nova Poshta delivery.